Train Your Chatbot With Knowledge Interview

Introduction

Most businesses want an AI chatbot that sounds like their best team member. The problem: all that knowledge usually lives in people’s heads, not in polished documentation.

That’s exactly what Knowledge Interview in AI Chat For Business is built to solve.

Instead of forcing you to upload PDFs, hunt down policy docs, or rewrite your website copy, Knowledge Interview lets you train your bot through a guided conversation. The bot interviews you (or your team), then automatically turns your answers into structured, searchable knowledge it can use immediately in customer conversations.

Available on all plans (Starter, Growth, and Professional), this feature is ideal for fast-moving teams, service businesses, and founders who have expertise but no time to write manuals.

The Challenge

If you’re like most growing businesses, your “knowledge base” is:

• A few scattered docs
• Some outdated FAQs
• And a lot of tribal knowledge in Slack, email, and people’s memories

Traditional chatbot setup assumes you already have clean documentation. But what if you don’t? Or what if your best information is still in your team’s heads?

This creates three common problems.
Tribal knowledge is trapped in people’s heads

Sales reps, support agents, and founders know the real answers customers need, but that knowledge rarely exists in a neat FAQ. When those people are busy or offline, your bot either guesses or gives generic answers.
Documentation projects stall bot deployment

Teams often delay chatbot rollout while they "finish the docs." In reality, documentation takes time and is hard to prioritize when you’re already busy.
Traditional bot training is too rigid

Most tools expect you to upload files and manually structure content into Q&A pairs. If you don’t have that content ready, you’re stuck—or you end up with a shallow bot that can only answer basic questions.

The Solution

Knowledge Interview in AI Chat For Business is designed for exactly this reality.

Instead of starting with documents, you start with your brain.

The bot interviews you (or your subject-matter experts), then converts those answers into high-quality knowledge entries it can use instantly in conversations.

You’ll find it under:

• Bots → Knowledge → Knowledge Interview

How Knowledge Interview works

1. Click Interview in your bot’s Knowledge settings. The bot launches a guided session focused on your business.
2. Answer questions about your products, services, and policies. Expect thoughtful follow-ups designed to go deep, not just skim the surface.
3. AI extracts key information and creates knowledge entries automatically. Your answers are broken into clear, searchable pieces the bot can reference.
4. Your bot can immediately use this knowledge in real conversations. No extra formatting or manual structuring required.

Because the interview is intentionally thorough, it is not a 5‑minute task. The goal is to capture as much about your business as possible, especially when you don’t have documents to upload. When you set aside focused time and answer carefully, you get a bot that reflects how your team actually talks to customers and handles real questions with nuance.

Knowledge Interview is available on all plans (Starter, Growth, Professional) and requires no setup. It works automatically as soon as your bot is created, making it perfect for businesses without existing documentation, teams capturing tribal knowledge, and anyone who wants quick bot setup without file uploads.