Agent Inbox
Seamless Human-AI Collaboration
When your AI chatbot encounters questions it can't answer, it seamlessly hands off to your human agents with full conversation context.
Key Features
Full Context Handoff
Agents receive complete conversation history—no repetition needed.
Real-time Queue
See pending handoffs, active conversations, and team workload at a glance.
Team Management
Set agent availability, routing rules, and concurrent chat limits.
Resolution Tracking
Track resolution times, satisfaction scores, and agent performance.