Using Page Context Awareness

Overview

Page Context Awareness is a built-in feature that enables your AI chatbot to understand where visitors are on your website. The chat widget automatically captures the current page URL and title, passing this information to the AI so it can provide more relevant, contextual responses.
No configuration required — this feature works automatically for all bots on all plans.

Automatic Context Capture

When a visitor opens your chat widget, the system automatically:

1. Captures the page URL — The full URL of the page they are viewing
2. Captures the page title — The browser tab title of the current page
3. Injects context into the AI — This information is added to the conversation so the AI understands the visitor's context

The AI then uses this context naturally in conversation. For example, if a visitor is on your pricing page and asks "What are the differences?", the bot understands they are asking about plan differences — not product differences or any other comparison.

Best Practices

• Keep it Relevant: Ensure the context-aware responses are directly related to the content of the page to maintain relevance and usefulness.
• Use Dynamic Variables: Leverage dynamic variables to personalize responses further, such as using the visitor’s name or specific product details.
• Regular Updates: Regularly review and update the list of pages and responses to reflect any changes in your website's structure or content.
• User Feedback: Encourage users to provide feedback on the chatbot's responses to continuously refine and enhance its performance.