Zapier Triggers Reference

Zapier Triggers Reference

This guide covers all available triggers for the AI Chat For Business Zapier integration.
Available Triggers
New Conversation

Fires when a new conversation is started with any of your bots.
Data provided:

• Conversation ID
• Bot ID and name
• Channel (web, whatsapp, etc.)
• Timestamp
• First user message

New Contact

Fires when a new contact is created in your organization.
Data provided:

• Contact ID
• Name, email, phone
• Tags
• First seen and last seen timestamps

Handoff Requested

Fires when a user requests to speak with a human agent.
Data provided:

• Conversation ID
• Bot ID
• Customer name
• Last message
• Priority level

Conversation Ended

Fires when a conversation is completed, including any feedback provided.
Data provided:

• Conversation ID
• Total messages
• Duration
• Satisfaction rating (if provided)

Low Satisfaction Score

Fires when a conversation receives a low satisfaction rating (3 or below).
Data provided:

• Conversation ID
• Rating score
• Feedback text
• Bot ID