Overview
Overview
The Bot Widget Forms feature allows you to enhance your web widget's capabilities by adding configurable form modes. These forms let visitors submit Callback Requests, Quick Feedback, or Contact Forms instead of (or in addition to) starting a chat. This feature is integrated with the existing notification system and contact management, making it easier for visitors to get in touch with you in the way that suits them best. Available on all plans, this feature provides flexibility and improves user engagement on your website.
The Bot Widget Forms feature allows you to enhance your web widget's capabilities by adding configurable form modes. These forms let visitors submit Callback Requests, Quick Feedback, or Contact Forms instead of (or in addition to) starting a chat. This feature is integrated with the existing notification system and contact management, making it easier for visitors to get in touch with you in the way that suits them best. Available on all plans, this feature provides flexibility and improves user engagement on your website.
Prerequisites
Prerequisites
To set up the Bot Widget Forms, you'll need access to the Bot Configuration section within your account. Ensure you have the appropriate permissions to modify these settings.
To set up the Bot Widget Forms, you'll need access to the Bot Configuration section within your account. Ensure you have the appropriate permissions to modify these settings.
Step-by-Step Guide
Step-by-Step Guide
- Live Chat: Enabled by default.
- Callback Request: Toggle to enable if visitors should be able to request a callback.
- Feedback: Toggle to enable quick emoji/star feedback.
- Contact Form: Toggle to enable asynchronous message submission.
- Navigate to Bot Configuration and select the Visitor Experience tab.
- Locate the Widget Form Modes section. This new section provides card-based toggles for each form type.
- Use the toggle buttons to enable or disable each form mode:
- Live Chat: Enabled by default.
- Callback Request: Toggle to enable if visitors should be able to request a callback.
- Feedback: Toggle to enable quick emoji/star feedback.
- Contact Form: Toggle to enable asynchronous message submission.
- After enabling the desired forms, configure the required fields by selecting Configure Callback Fields or Configure Contact for additional customization.
- Save your changes to activate the new form modes on your web widget.
How It Works
How It Works
Once configured, the Bot Widget Forms will automatically appear as alternative options in your web widget launcher. Visitors can choose their preferred method of contact, and the form submissions will integrate with your existing systems, ensuring that you receive and can respond to all inquiries efficiently.
Once configured, the Bot Widget Forms will automatically appear as alternative options in your web widget launcher. Visitors can choose their preferred method of contact, and the form submissions will integrate with your existing systems, ensuring that you receive and can respond to all inquiries efficiently.
- Callback Request Form: Visitors fill in their name, phone number (required), and can optionally specify a preferred callback time and a brief message.
- Feedback Form: Offers a 5-point rating system with an optional comment field for visitors to provide quick feedback.
- Contact Form: Collects the visitor's name and email (required), along with a subject and message for asynchronous communication.